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Island Slot: Frequently Asked Questions (FAQ)

Welcome to the Island Slot FAQ page! Whether you have questions about payments, cancellations, or event details, we’ve got you covered. Below, you’ll find answers to the most common inquiries to ensure a smooth and enjoyable experience.

Payment Questions

1. Why is the payment split into two parts?

We use a two-part payment structure for flexibility and convenience:

  • 10% Deposit: Secures your booking and confirms your reservation.
  • 90% Remaining Balance: Collected closer to the event date, as specified by the vendor.

2. When will the second payment be charged?

The remaining balance will be automatically charged on the vendor-specified date, typically two days before the event. The exact date will be displayed during checkout for your convenience.

3. What happens if the second payment fails?

If your second payment fails:

  1. You’ll receive a notification to update your payment information.
  2. A grace period will be provided to resolve the issue.
  3. Failure to update payment details may result in cancellation of your booking.

Cancellation and Refunds

1. How do I cancel my booking?

Visit the /bookings page on our website to cancel your booking. If you’re within the eligible cancellation period, you can cancel directly from your account.

2. Is my 10% deposit refundable?

  • Yes, if your booking is not approved by the vendor.
  • Conditional Refunds: Once approved, the deposit is refundable only if cancellation occurs within the vendor’s eligible cancellation period.

3. What if I cancel after the eligible cancellation window?

  • If you cancel after the free cancellation window (typically two days before the event or as specified by the vendor), the deposit becomes non-refundable, and the remaining balance will be charged according to the vendor’s terms.

4. How do I request a refund?

  • Eligible refunds are processed automatically when you cancel through the /bookings page.
  • For refund issues, contact our support team.

5. What if there is a problem with the service provided?

For service-related issues:

  • Contact the vendor directly. Their information can be found on the venue’s details page.
  • For additional support, reach out to our customer service team.

General Event Details

1. Can I reschedule my event?

Rescheduling is subject to vendor availability and policy. Contact the vendor or our support team as early as possible to discuss your options.

2. What should I know about event timing?

  • Event timing guidelines, including start and end times, setup, and breakdown periods, vary by venue.
  • Refer to your booking confirmation or contact the vendor for detailed information.

3. Are there any specific policies for attendees?

Certain venues may have rules such as:

  • Age Restrictions
  • Dress Codes
  • Behavior Guidelines
    Check the venue’s details page for specific attendee policies.

4. How can I get in touch with customer support?

For assistance with bookings, payments, cancellations, or event coordination:

Our team is here to help with any questions or concerns.

Thank you for choosing Island Slot! We’re excited to help make your event memorable and seamless. If you have further questions, don’t hesitate to contact us.